Notifications

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Symptoms


Unable to render knowledge base articles on Service Portal when TinyMCE's default target of 'Insert/Modify Link' is set to None (use implicit)

Release


All releases that support Service Portal

Cause


With default target of 'Insert/Modify Link' for TineMCE, knowledge base articles would not render on Service Portal

Resolution


Change the default target of 'Insert/Modify Link' for TinyMCE to either Same frame (_self) or New Window (_blank) as per the knowledge article below

Additional Information


https://hi.service-now.com/kb_view.do?sys_kb_id=843d33fcdbd9db0847c8f3231f9619dc

Article Information

Last Updated:2018-10-19 13:42:48
Published:2018-10-19