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Description

On the incidents form, the option "Close" is NOT available from the "State" drop-down menu.

Steps to Reproduce

 

We are seeing the issue for Express instances that were upgraded to Enterprise.

The  Client Script: (BP) Hide Choice - Closed, has been set to active = true, from the latest upgrade.

Workaround

The client Script (BP) Hide Choice - Closed, has to be deactivated for the Close option on the State drop-down menu to appear.

  1. Navigate to System Definition > Client Scripts
  2. Filter for Name= (BP) Hide Choice - Closed
  3. Open the Client Script
  4. Uncheck the Active field (Set Active=false)
  5. Save/Update

Related Problem: PRB1279978

Seen In

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Fixed In

London

Associated Community Threads

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Article Information

Last Updated:2018-10-19 01:46:09
Published:2018-10-19