Issue
Symptoms
Unable to hide mandatory variables using UI Policy/Action
Release
All releases that support Service Portal
Cause
The variable will not be hidden based on UI Policy/Action when it is set to mandatory in the catalog item
Resolution
1. Set the variable to non-mandatory
2. Set the mandatory flag to true in the UI Policy Action
Additional Information
https://docs.servicenow.com/csh?topicname=t_CreateAUIPolicy.html&version=latest
