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Description

Symptoms


Unable to hide mandatory variables using UI Policy/Action

Release


All releases that support Service Portal

Cause


The variable will not be hidden based on UI Policy/Action when it is set to mandatory in the catalog item

Resolution


1. Set the variable to non-mandatory
2. Set the mandatory flag to true in the UI Policy Action

Additional Information


https://docs.servicenow.com/bundle/london-platform-administration/page/administer/form-administration/task/t_CreateAUIPolicy.html

Article Information

Last Updated:2019-08-02 21:02:43
Published:2018-10-19