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Unable to add Pause condition on SLA definition - Support and Troubleshooting
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  • Unable to add Pause condition on SLA definition
KB0715369

Unable to add Pause condition on SLA definition


504 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Adding any condition under pause on SLA definition form, it throws a message "First select a table" and doesn't allow to add the filter condition


Cause

The form has not loaded completely


Resolution

Sometimes a form takes a few more seconds than expected to load all the data it needs and if you try to add a filter condition under start/pause/stop, it throws a message saying "First select a table", even though the table is already selected. Let the form load properly and then try to add the condition.

After flushing out the cache the issue is resolved 



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