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Symptoms


Unable to add an EntryPoint to a Business Service.  You will receive "Update application service failed" message when this error occurs. 

Release


All

Cause


This is cause by the discovery_source choice list for Service-now, ServiceNow, and ServiceWatch are being set as inactive as true.

Resolution


  1. Go to Choice List in the "Filter Navigator" 
  2. Element is discovery_source
  3. Check to see if ServiceWatch, ServiceNow, and Service-now Value exist
  4. Check to see if Inactive is set to false for those Value

 

Article Information

Last Updated:2018-10-17 16:58:16
Published:2018-10-17