Notifications

32 views

Description


In a knowledge article, clicking on email address ex: abc@gmail.com or abc@notes.com, it redirects to the new mail template.

Procedure


  • Open knowledge article and insert an email address in a hyperlink format inside the Text area.
    • Eg: abc@gmail.com
  • Click on Insert/Modify link
  • Fill in the following details:
    • Type: URL
    • URL: mailto:abc@gmail.com
    • Text: abc@gmail.com
    • Target: None
  • Save the article
  • Click on View article and click on abc@gmail.com

Result: A new mail template is opened with the To: field filled in with abc@gmail.com

This behavior depends on the browser settings of the user. The browser will open the default email program for any mailto: links, this does not depend on the ServiceNow platform. See the "Additional information" section of this article for more information.

 

RESULT:

Additional information


https://www.makeuseof.com/tag/how-to-change-the-default-email-program-for-mailto-links/

Article Information

Last Updated:2018-10-29 01:05:41
Published:2018-10-29