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Symptoms


Create Incident, case, etc. from Connect Action is not setting the values on the form correctly. For example it is supposed to set the "caller" and "short_description" values, but you are seeing blank or incorrect values.

Release


All 

Cause


There is a 'sys_template' record named exactly the same as the table name. This confuses the system and applies the values from the 'sys_template' record.

Resolution


Rename or remove the sys_template record and as a best practice do not name templates the same name as tables in the instance.

Article Information

Last Updated:2018-10-17 08:21:54
Published:2018-10-17