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Description

Forms cannot be saved or submitted when large strings are present, for too large network response, but with no warning messages for the form user. The Save/Submit operation hangs and times out, eventually leading the user to an unexpected page, with the form not retaining edits.

Example localhost log for KB Article limitation when trying to save/update:

http-20 New transaction BFA2066213EE2200ED373D62F244B099 #42137 /kb_knowledge.do
Default-thread-16 BFA2066213EE2200ED373D62F244B099 #42137 /kb_knowledge.do Parameters -------------------------
Default-thread-16 BFA2066213EE2200ED373D62F244B099 *** Start #42,137, path: /kb_knowledge.do, user: first.last
Default-thread-16 BFA2066213EE2200ED373D62F244B099 WARNING *** WARNING *** WithTag2 called with no query, returning a new record instead
Default-thread-16 BFA2066213EE2200ED373D62F244B099 *** End #42,137, path: /kb_knowledge.do, user: shahid.shah@snc, total transaction time: 0:00:00.170, transaction processing time: 0:00:00.170, network: 0:00:00.004, chars: 46,476, uncompressed chars: 198,639, SQL time: 17 (count: 32), business rule: 1 (count: 1), phase 1 form length: 632,460, largest chunk written: 46,476, request parms size: 40, largest input read: 0
Default-thread-16 BFA2066213EE2200ED373D62F244B099 #42137 /kb_knowledge.do -- total transaction time: 0:00:00.170, transaction processing time: 0:00:00.170, total wait time: 0:00:00.000, session wait: 0:00:00.000, semaphore wait: 0:00:00.000, source: 10.255.28.171, chars: 46,476, uncompressed chars: 198,639, SQL time: 17 (count: 33), business rule: 1 (count: 1), phase 1 form length: 632,460, largest chunk written: 46,476, request parms size: 40, largest input read: 0

Steps to Reproduce

When adding content larger than 2 MB into a form, the error can occur.

Apache Tomcat by default sets a limit of 2MB on the maximum size of HTTP POST requests it accepts

 

Workaround

The workaround is to attach files to the form instead, the attachment maximum size allowed is set by the Maximum file attachment size in megabytes property (com.glide.attachment.max_size).

 


Related Problem: PRB718833

Seen In

Berlin Hot Fix 5
Calgary Patch 7 Hot Fix 4
Dublin EA 1
Geneva Patch 4
Geneva Patch 6 Hot Fix 2
Helsinki Patch 1
Helsinki Patch 5
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Intended Fix Version

Paris

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Article Information

Last Updated:2020-01-23 09:40:51
Published:2020-01-23