Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Dashboard Tabs with Sticky Notes not loading - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Dashboard Tabs with Sticky Notes not loading
KB0715228

Dashboard Tabs with Sticky Notes not loading


3328 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


When a user or an admin navigates to a Performance Analytics dashboard tab, the tab may not load even after waiting.

Cause


If the dashboard tab had a sticky note, one possible cause for the tab not loading is that there is a special character in the sticky note which is not allowing the tab to load properly. Also, copy pasting content into the sticky note may cause this problem, as there may be special font characters not supported.

Resolution


The user or admin can manually delete the dropzone that the Sticky Note is associated with and re-add the Sticky Note with the content after it has been revised for any special characters.

Additional Information


NOTE: Sticky Notes are not supported on Dashboards, they are only supported on Legacy Homepages. Also, if one makes a sticky note on a homepage then adds it to a dashboard then the Sticky Note should not be editable on the Dashboard.


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.