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Survey Service Portal widget is failing after upgrade - Support and Troubleshooting
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  • Survey Service Portal widget is failing after upgrade
KB0715188

Survey Service Portal widget is failing after upgrade


2306 Views Last updated : Nov 22, 2022 public Copy Permalink
KB Summary by Now Assist

Issue

When attempting to open surveys on the Service Portal, the console displays the message "Failing widget: 'Take Survey' (d65e4495c3331200e44574e1c1d3aeb2)" and errors

Release

London

 

Cause

Due to modifications of OOB script include AssessmentUtils 

Resolution

Because this error is caused by a customized script include called AssessmentUtils, revert to the original OOB version of the script

If the Out of box (OOB) version of the script is not available, export it from another instance (provided it is an Out of box (OOB) instance) and import it into the affected instance to revert to it


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