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Attaching knowledge article on incident form doesn't show the full content - Support and Troubleshooting
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  • Attaching knowledge article on incident form doesn't show the full content
KB0715168

Attaching knowledge article on incident form doesn't show the full content


1008 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


Attaching Knowledge Articles to incident post knowledge article number and short description only under work_notes, not the whole content

Release


Kingston

Cause


System property "glide.ui.security.allow_codetag" set as False

Resolution


After setting the system property "glide.ui.security.allow_codetag" as true, it resolves the issue

Additional Information


There is OOTB Script include "KnowledgeAjax" has logic which says that when we attach any knowledge article on form, it checks the system property "glide.ui.security.allow_codetag" if it's false, it display Knowledge article number and short description only otherwise it will display the whole article on form.


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