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Description

Symptoms


Change Tasks created via template aren't linking to Change request

 

Cause


Misconfiguration on change_task template where the field change_request sets to empty

Resolution


There should not be any field which sets the value empty on template. So after setting the change_request field correctly on template, all the change_request created via template links to the change request.

 

Article Information

Last Updated:2019-08-02 21:03:04
Published:2018-10-15