Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Multi-Provider SSO IdP profile can not be activated in an instance - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Multi-Provider SSO IdP profile can not be activated in an instance
KB0714802

Multi-Provider SSO IdP profile can not be activated in an instance


10591 Views Last updated : Feb 4, 2025 public Copy Permalink English (Original)
  • English (Original)
  • Japanese
KB Summary by Now Assist

Issue

When a user sets up an Identity-Provider profile after enabling Multi-Provider SSO plugin on the instance, ServiceNow recommends users test the IdP connection before activating the external authentication on the instance. If the user has not completed the IdP configuration then the Active checkbox is grayed out by default and the user can not activate the IdP profile. Please check the below screenshot.

 

Release

Starting from the Jakarta release.

Cause

The reason is from Jakarta's release, ServiceNow introduces a new system property named "glide.authenticate.multisso.test.connection.mandatory". However, this property does not exist in the OOB instance.

Enabling this property the system will force to test connection for the IdP profile before activation.

In the Activate UI action script as below, it will check the property value to decide whether to activate the IdP profile record.

Below if condition will check the property value and if the property value is true then the system will force to test the IdP connection and take actions accordingly based on the test result. If the property value is false then the system will bypass the condition check and enable active UI action for users.

Regardless of the value, the property must be on the instance to pass the condition check in the UI action script.

if(GlideProperties.getBoolean("glide.authenticate.multisso.test.connection.mandatory", true))

Resolution

Manually create the below system property in the sys_properties.list table on the instance.

Set the value to false so it will not be mandatory to test the IdP connections.

Name: glide.authenticate.multisso.test.connection.mandatory

Type: true | false

Value: false


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.