When this problem occurs, a popup from Google Maps shows the location error message "This page can't load Google Maps correctly" and the background shows a watermark text "For development purposes only".

Steps to Reproduce

Open a form that displays Google maps, for example Critical Incidents.

Notice the error shown as in the screenshot below:

This page can't load Google Maps correctly


Please note the default key are for development ONLY. The number of google map operations are restricted. If you are faced with this problem in development, check you are only displaying a small amount of records. On production systems, a correct google account is required.

This problem is under investigation. As a workaround, create the new system property google.maps.map_page_version and set the value to "helsinki":

The workaround is to set the property google.maps.map_page_version to "helsinki"

Google Map system properties settings:

See also the related problem PRB1235648: On Google Map integration, client ID and channel parameters are not passed

Related Problem: PRB1308602

Seen In

There is no data to report.

Intended Fix Version


Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2019-03-06 15:12:52