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Description

When this problem occurs, a popup from Google Maps shows the location error message "This page can't load Google Maps correctly" and the background shows a watermark text "For development purposes only".

Steps to Reproduce

 

Open a form that displays Google maps, for example Critical Incidents.

Notice the error shown as in the screenshot below:

This page can't load Google Maps correctly

Workaround

This problem is under investigation. As a workaround, create the new system property google.maps.map_page_version and set the value to "helsinki":

The workaround is to set the property google.maps.map_page_version to "helsinki"


Google Map system properties settings: https://docs.servicenow.com/bundle/london-platform-administration/page/administer/navigation-and-ui/task/set-up-google-maps-api.html

See also the related problem PRB1235648: On Google Map integration, client ID and channel parameters are not passed


Related Problem: PRB1308602

Seen In

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Intended Fix Version

Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2018-10-24 00:07:53
Published:2018-10-24