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Symptoms


Forms are not responsive. Reference field popup, right click on the header, UI macros and changing sections does not work. Tailing the node logs while accessing the broken form displays the following error:

2018-10-11 10:18:42 (294) Default-thread-11 0B2E09D6138D6B007F67D0528144B09A txid=15e0151e138d SEVERE * ERROR * null:3874:995: <g2:list_record_relationship> GlideRecord.setTableName - empty table name
org.mozilla.javascript.EvaluatorException: GlideRecord.setTableName - empty table name

Release


ALL

 

Cause


This is caused due a relationship on the form with a missing table. The relationship is usually part of a section as a section element. If you are seeing this issue on change request form and the relationship is as follows:

REL.change_request.REL:ebef7dc8eff002008e4c36caa5c0fb45

 

This section comes from "Change Management - Collision detector" plugin that can be missing in Express to Enterprise converted instances.

 

Resolution


Delete the relationship which is a form section element from the affected form. Clear the instance cache by typing cache.do in the application navigator as an admin. This should resolve the issue. 

 

Article Information

Last Updated:2018-11-14 06:36:45
Published:2018-10-11