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Modal login popup on a CMS page with Guided Tour system properties enabled - Support and Troubleshooting
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  • Modal login popup on a CMS page with Guided Tour system properties enabled
KB0714716

Modal login popup on a CMS page with Guided Tour system properties enabled


648 Views Last updated : Oct 10, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

With SSO enabled, a user who navigates to a CMS page is presented with a modal login window and there will be a "401" error in the network tab of the developer tools for a GET transaction to the "guided_tours/autolaunch" API.

Release

Any supported releases that still use Content Management Site (CMS).

Cause

There is a Guided Tours record that does not have a value for the mandatory field "Context". This field was not mandatory in previous releases as this could be why there are blank values for this field in instances that upgraded to London and onward.

Resolution

Either delete the Guided tour record or provide a value for the now mandatory "Context" field.

Related Links

As CMS is now legacy, consider switching over to Service Portal:

Content Management System


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