While running a Performance Analytics job, the instance throws an error message as unknown field:

Invalid query conditions for indicator Number of unsuccessful changes: known_error=unsuccessful^EQ"

While activating the PA content packs there is no initial check for the field existing on the instance.

Steps to Reproduce

  1. Login as administrator in an obsolete instance where the upgrade.2011_common_practice plugin is inactive (part of Best Practice - Incident Resolution Workflow - com.snc.bestpractice.incident).
  2. Upgrade to a currently supported version (London-Kingston-Jakarta).
  3. Activate the Performance Analytics content pack ( plugin).

    Observe the known_error field is not available on the instance but the script component / uses that field.


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Related Problem: PRB1298393

Seen In

SR - ITOM - CMDB CI Class Models - 201908
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3

Fixed In

New York

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-04-16 13:19:38