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Description

While running a Performance Analytics job, the instance throws an error message as unknown field:

Invalid query conditions for indicator Number of unsuccessful changes: known_error=unsuccessful^EQ"

While activating the PA content packs there is no initial check for the field existing on the instance.

Steps to Reproduce

  1. Login as administrator in an obsolete instance where the upgrade.2011_common_practice plugin is inactive (part of Best Practice - Incident Resolution Workflow - com.snc.bestpractice.incident).
  2. Upgrade to a currently supported version (London-Kingston-Jakarta).
  3. Activate the Performance Analytics content pack (com.snc.pa.problem plugin).

    Observe the known_error field is not available on the instance but the script component /pa_scripts.do?sys_id=89767049d7100200b96d45a3ce610367 uses that field.

Workaround

This issue is under review. To receive notifications when more information will be available, you can subscribe to this Known Error article by clicking the Subscribe button at the top right of the article.

 


Related Problem: PRB1298393

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Article Information

Last Updated:2018-10-11 23:36:45
Published:2018-10-12