In list view and in form view, the reference popup window that appears after clicking the reference icon (i) does not disappear after clicking anywhere outside the window.
Affected Browser: IE11.

Steps to Reproduce

  1. Log in to an instance from IE11
  2. Navigate to incident.list
  3. Click on the reference icon (i) near any incident number
  4. When clicked on the icon, a popup window appears.
  5. Click anywhere outside the window.

Actual Result: The popup window does not close unless you hit Enter or refresh the page.

Expected Result: The popup window closes 


After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided not to address this issue. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support.


Related Problem: PRB1237282

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Article Information

Last Updated:2020-11-16 01:20:25