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dns_domain is not being populated for some CIs - Support and Troubleshooting
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  • dns_domain is not being populated for some CIs
KB0714693

dns_domain is not being populated for some CIs


1403 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Description

"dns_domain" field is not being updated during discovery for some CIs.

Probable Cause:

The dns_domain should get updated by the DNS port probe (port 53) sent within the Shazzam probe. So, if the reverse DNS of the CI's IP is not mapping to the domain name of this CI in the result of the Shazzam probe, then this field will not be updated.

Resolution:

Update the DNS server to add a reverse DNS record for those CIs.

 


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