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Description

At times even after upgrading to Kingston, the users still don't see the three-step process in an Order Guide, they just see one lengthy form on their Service Portal.

Release or Environment

Kingston and newer releases

Cause

The main reason behind this is the use of the old widget (SC Order Guide Deprecated) on the Service Portal page (sc_cat_item_guide).

Resolution

To use the new widget follow these steps:

  1. Navigate to the Page Instance by going to: /sp_config?id=page_edit&p=sc_cat_item_guide&table=sp_instance&sys_id=10a030e347230200ba13a5554ee4904e
  2. Scroll down to the 'Widget' area and notice that the current widget in use is the 'SC Order Guide Deprecated'.
  3. Remove the current widget name and search for just 'SC Order Guide'
  4. Select it and Save the Page.

Article Information

Last Updated:2019-08-23 06:59:08
Published:2019-08-21