At times even after upgrading to Kingston, the users still don't see the three-step process in an Order Guide, they just see one lengthy form on their Service Portal.
Release or Environment
Kingston and newer releases
The main reason behind this is the use of the old widget (SC Order Guide Deprecated) on the Service Portal page (sc_cat_item_guide).
To use the new widget follow these steps:
- Navigate to the Page Instance by going to: /sp_config?id=page_edit&p=sc_cat_item_guide&table=sp_instance&sys_id=10a030e347230200ba13a5554ee4904e
- Scroll down to the 'Widget' area and notice that the current widget in use is the 'SC Order Guide Deprecated'.
- Remove the current widget name and search for just 'SC Order Guide'
- Select it and Save the Page.