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Missing Flow designer field (sc_cat_item.flow_designer_flow) in Catalog item form - Support and Troubleshooting
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  • Missing Flow designer field (sc_cat_item.flow_designer_flow) in Catalog item form
KB0714682

Missing Flow designer field (sc_cat_item.flow_designer_flow) in Catalog item form


1414 Views Last updated : Jan 3, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Customers often ask how do we add the Flow [sc_cat_item.flow_designer_flow] field on a catalog item, just like we add the workflow field by configuring the form. See screenshot below:

 

Release

All

Resolution

In order to use the Flow Designer with Service Catalogs, the Flow Designer support for the Service Catalog [com.glideapp.servicecatalog.flow_designer] plugin needs to be activated.

For more details see documentation:

https://docs.servicenow.com/csh?topicname=create-flow.html&version=latest

When the plugin is successfully activated, then configure the Catalog Item record form and add the Flow field to the form.

Related Links

For information about How to create a Flow with a Service Catalog trigger, see documentation:

https://docs.servicenow.com/csh?topicname=create-sc-flow.html&version=latest


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