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Description

Customers often ask how do we add the Flow [sc_cat_item.flow_designer_flow] field on a catalog item, just like we add the workflow field by configuring the form. See screenshot below:

 

Release or Environment

All

Resolution

In order to use the Flow Designer with Service Catalogs, the Flow Designer support for the Service Catalog [com.glideapp.servicecatalog.flow_designer] plugin needs to be activated.

For more details see documentation:

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/flow-designer/task/request-sc-trigger-flow.html

When the plugin is successfully activated, then configure the Catalog Item record form and add the Flow field to the form.

Additional Information

For information about How to create a Flow with a Service Catalog trigger, see documentation:

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/flow-designer/task/create-sc-flow.html

Article Information

Last Updated:2019-10-29 13:34:15
Published:2019-10-29