Symptoms

Approval History journal field of a record is empty when approvals are created via workflow and gets approved.

Release

Jakarta,Kingston

Cause

The property "glide.workflow.user_approval_history" is set to false.

Resolution

The business rule:" Approval Events (Non-Task)"  and "Approval Events (Task)"  is looking for property "glide.workflow.user_approval_history" value.

If the value is set to "true" then approval history journal field is updated with the approver's name and approved time.

Note: This property updates approval history field only for approvals created via workflow