Issue
Symptoms
Approval History journal field of a record is empty when approvals are created via workflow and gets approved.
Release
Jakarta,Kingston
Cause
The property "glide.workflow.user_approval_history" is set to false.
Resolution
The business rule:" Approval Events (Non-Task)" and "Approval Events (Task)" is looking for property "glide.workflow.user_approval_history" value.
If the value is set to "true" then approval history journal field is updated with the approver's name and approved time.
Note: This property updates approval history field only for approvals created via workflow