Notifications

36 views

Description

The Continue Shopping button for multiple requests is not working, it shows this error message:

order_things.do?sysparm_catalog_view=catalog_default@99@v=1

Steps to reproduce

  1. Navigate to Self Service > Service Catalog - Select any Item
  2. Click Try it
  3. Fill in all the mandatory details
  4. Click Add to cart
  5. Click Continue Shopping

    You will get an error message: order_things.do?sysparm_catalog_view=catalog_default@99@v=1

Cause

Invalid value in the "'Continue Shopping' page" field of the Catalog is causing the error when clicking on the 'Continue Shopping' button.

The 'Continue Shopping' field has the value "order_services" instead of the Service Catalog Home Page Address.

/nav_to.do?uri=sc_catalog.do?sys_id=e0d08b13c3330100c8b837659bba8fb4

Resolution

Update the "'Continue Shopping' page" field value to "Continue Shopping to catalog_home.do?sysparm_view=catalog_default" to fix this issue.

Article Information

Last Updated:2019-09-25 05:47:07
Published:2019-09-25