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Continue Shopping button is not working - Support and Troubleshooting
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  • Continue Shopping button is not working
KB0714638

Continue Shopping button is not working


493 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

The Continue Shopping button for multiple requests is not working, it shows this error message:

order_things.do?sysparm_catalog_view=catalog_default@99@v=1

Steps to reproduce

  1. Navigate to Self Service > Service Catalog - Select any Item
  2. Click Try it
  3. Fill in all the mandatory details
  4. Click Add to cart
  5. Click Continue Shopping

    You will get an error message: order_things.do?sysparm_catalog_view=catalog_default@99@v=1

Cause

Invalid value in the "'Continue Shopping' page" field of the Catalog is causing the error when clicking on the 'Continue Shopping' button.

The 'Continue Shopping' field has the value "order_services" instead of the Service Catalog Home Page Address.

/nav_to.do?uri=sc_catalog.do?sys_id=e0d08b13c3330100c8b837659bba8fb4

Resolution

Update the "'Continue Shopping' page" field value to "Continue Shopping to catalog_home.do?sysparm_view=catalog_default" to fix this issue.


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