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Idea - Attachments aren't saved when an idea is created and submitted - Support and Troubleshooting
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KB0714581

Idea - Attachments aren't saved when an idea is created and submitted


408 Views Last updated : Jul 21, 2023 public Copy Permalink
KB Summary by Now Assist

Issue

Idea - attachments aren't saved when an idea is created.

Cause

The Submit UI and possibly Save UI buttons are missing the latest version. 


To quickly identify if this is the issue, the Submit UI Action script field should contain the following on line 3:

var ideaRec = current;

Resolution

Contact ServiceNow Technical Support in order to ensure the UI Actions contain the expected update from the [Demand Management] plugin.

Provide this Knowledge Article in your initial description of the issue.


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