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How to get Contextual Search on Service Portal Record Producers to show up - Support and Troubleshooting
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  • How to get Contextual Search on Service Portal Record Producers to show up
KB0714564

How to get Contextual Search on Service Portal Record Producers to show up


14210 Views Last updated : Jun 20, 2025 public Copy Permalink English (Original)
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KB Summary by Now Assist

Issue

How to get Contextual Search on Service Portal Record Producers to show up

  • Create a new variable of type Macro if one is not present
  • Locate the Widget field in the variable form, it should be under the "Type Specifications" or "Default value" sections
  • Select the "Contextual Search - Inline Results" widget
  • save

Release

All supported releases

Resolution

After this, the widget Contextual Search - Inline Results widget needs to be added to the portal page as well.

Navigate to the page editor, and drag and drop the widget below the SC Catalog Item widget.

On the editor it will show up like this:

Upon viewing the catalog item on portal, the contextual search will be rendered as below:


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