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Description

Real time reports do not update when they are based on database views. Real time updates for database views are currently not supported.

Steps to Reproduce

  1. Create a report of type 'Single Score' with database view as a report source (e.g. incident_sla) and 'Count' as a Aggregation
  2. Add this report as a widget on a responsive dashboard and enable real-time updating

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

 


Related Problem: PRB1279199

Seen In

There is no data to report.

Intended Fix Version

London Patch 4
Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-10-11 13:43:02
Published:2018-10-11