Sub menu items at 2nd level or further do not show in service portal header.


Steps to Reproduce

1. Activate the Service Portal plugin on a pre-Madrid instance.

2. Select Service Header Menu "SP Header Menu" form Service Portal > Menus.

3. Click on 'New' from the Menu Items related list:
Label: test
Type: URL
Page: sc_cat_item

4. Click on 'New' from the level 2 Menu Items :
Label: Sub menu
Type: URL

5. Click on 'New' from related list Menu Items under level 2:
Label: Order a iPhone 6s
Type: Catalog Item
Page: sc_cat_item
Catalog Item: iPhone 6s

Observe there is no menu item showing under the level 2 menu.


This problem is fixed in Madrid. There is no workaround. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether you are able to upgrade to these release/s to receive a permanent fix.

Related Problem: PRB1289758

Seen In

SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITOM - Discovery and Service Mapping - 201908

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-07-09 01:51:20