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Description

Adding a new incident or change_request record with a short description where a string is wrapped in 4 or more curly braces hides the journal fields and activity stream in Istanbul.

Not reproducible in Jakarta, Kingston, or London.

Steps to Reproduce

  1. Deploy an Istanbul instance.
  2. Add a new incident or change_request record.
  3. Add a short description with text wrapped in 4 or more curly braces; for example:
    This is a {{{{test}}}}
  4. Save the record.

    Expected behavior: The journal fields (comments and work notes) and the activity stream should still be visible on the form.

    Actual behavior: The journal fields (comments and work notes) and the activity stream are no longer visible on the form.

Workaround

  1. In the Short Description field, remove some of the opening and closing curly braces so that the total number of curly braces wrapping the text is less than 4, or add one more set of opening and closing curly braces.
  2. Save the record.

After these steps, the journal fields and activity stream should be visible again.


Related Problem: PRB1309021

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Article Information

Last Updated:2018-10-12 08:35:31
Published:2018-10-12