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Description

Price values fail to reflect the Implications options for List Collector in Service Portal. However the prices are updated correctly in the cart.

Steps to Reproduce

 

1. Add a List Collector variable to "Developer Laptop (Mac)" catalog Item or any catalog item.

2. Add "Pricing implications" by configuring the "list Layout" and make sure it is checked and variable Question is "List Collector test".

3. List Table "cmn_location" and save.

4. Navigate to "System Definitions" > "Table".

5. Search for "cmn_location" table record and open the record.

6. Add a new table column with the following parameters:
Table: cmn_location 
Type: currency
Column label: price
Column name: u_price

7. Navigate to "cmn_location_list.do"
- Open "100 South Charles Street, Baltimore, MD" record and add the price field as "-100"
- Open "10065 East Harvard Avenue, Denver, CO" record and add the price field as "100"
- Open the catalog item inside the platform and select the variable "List Collector Test" as "100 South Charles Street, Baltimore, MD" notice the change in price from $1499 to $1399.
- Similarly by selecting "10065 East Harvard Avenue, Denver, CO" price changes from $1499 to $1599.
 
Opening the same catalog item in the service portal does not show the change in price, but reflects properly when viewed from the cart.

Workaround

This issue was fixed in Kingston. There is no workaround applicable. Please review the Fixed In section to determine the latest available patch your instance can be upgraded to.


Related Problem: PRB747541

Seen In

There is no data to report.

Fixed In

Kingston

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-27 09:29:39
Published:2019-05-27