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Reference to customer_contact is not returning any results for end users - Support and Troubleshooting
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  • Reference to customer_contact is not returning any results for end users
KB0714503

Reference to customer_contact is not returning any results for end users


620 Views Last updated : Aug 24, 2022 public Copy Permalink
KB Summary by Now Assist

Issue

Variables referencing customer_contact table is not returning any results for end-users even after allowing ACL access to this table.

Cause

There is a before query Business Rule adding an additional query to prevent users from viewing the content.

Resolution

You can do one of these 2 things, 

  1. Disable Business Rule "Contact query for customer": /sys_script.do?sys_id=47d2e4dbc3101200b12d9f2974d3aee0
    • (Please Note: this BR was intended to prevent users from seeing records on this table)
  2. Query the sys_user table instead of the customer_contact table

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