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Symptoms


When viewing the KB articles in CSM portal, the description for some articles is not getting truncated correctly.

Release


All

 

Cause


The CSM portal uses a default font size of 14 for the text and so the description may not get truncated correctly for all the records.

Resolution


Option 1:

One possible resolution here is to clone the 'KB Category Page' widget and update the corresponding div section to use a custom font size for the description.

 

Option 2:

Create a new style sheet with the desired font size and attach it in the CSS Includes related list in theme record 

Additional Information


Option 2 is portal specific as the CSS file attached is in the theme specific to the portal.

 

Article Information

Last Updated:2018-10-08 08:54:09
Published:2018-10-08