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Description

When trying to use SNC.Notify().call, when a Glide record is added as a fifth parameter the call is made however the Glide record does not get attached to the call record created.

Steps to Reproduce

1. Login as admin
2. Set up the call using below script

 

var notify = new SNC.Notify();
var source = new GlideRecord("incident");
source.get("/*sys_id of an incident*/");
notify.call(/*voice enabled number/, / to phone Number*/, null, null, source);

Expected: a call is made and the Incident record passed is attached to the created call record

Actual:
The script will trigger the call but does not seem to allow you to link that specific call record and incident together.

Workaround

No available Workaround

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Related Problem: PRB1303132

Seen In

There is no data to report.

Intended Fix Version

Madrid

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Associated Community Threads

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Article Information

Last Updated:2018-10-12 08:20:25
Published:2018-10-12