When trying to use SNC.Notify().call, when a Glide record is added as a fifth parameter the call is made however the Glide record does not get attached to the call record created.

Steps to Reproduce

1. Login as admin
2. Set up the call using below script


var notify = new SNC.Notify();
var source = new GlideRecord("incident");
source.get("/*sys_id of an incident*/");*voice enabled number/, / to phone Number*/, null, null, source);

Expected: a call is made and the Incident record passed is attached to the created call record

The script will trigger the call but does not seem to allow you to link that specific call record and incident together.


No available Workaround

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Related Problem: PRB1303132

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Article Information

Last Updated:2019-11-27 07:55:18