Notifications

126 views

Description

When trying to use SNC.Notify().call, when a Glide record is added as a fifth parameter the call is made however the Glide record does not get attached to the call record created.

Steps to Reproduce

1. Login as admin
2. Set up the call using below script

 

var notify = new SNC.Notify();
var source = new GlideRecord("incident");
source.get("/*sys_id of an incident*/");
notify.call(/*voice enabled number/, / to phone Number*/, null, null, source);

Expected: a call is made and the Incident record passed is attached to the created call record

Actual:
The script will trigger the call but does not seem to allow you to link that specific call record and incident together.

Workaround

No available Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB1303132

Seen In

There is no data to report.

Fixed In

Madrid

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-11-27 07:55:18
Published:2018-10-12