This article will detail on how to add Knowledge articles to homepage in news section.
Create News KB articles:
First you need to create a KB article with topic as "News", you can get it done as details below.
As per the following document, via "Post news" (https://docs.servicenow.com/bundle/london-it-service-management/page/product/problem-management/task/t_PostNews.html) UI Action, you can publish a knowledge article with topic as "News". Copied the below steps from document for your quick reference,
- Open the problem from which to post news.
- Click the Post News related link.
-- The resulting knowledge article contains the following information.
-- The problem number and Short description become the knowledge article Short description.
-- The problem Description and Work notes become the knowledge article Text.
-- The problem Configuration Item becomes the knowledge article Configuration Item for the Affected Products related list.
Add KB articles with topic=News to homepage:
When you have the KB article with topic=News, you can add them to homepage via below steps,
- Go to the homepage where you wanted to add News KB Articles
- Click on "Add Content"=>"Knowledge Base"=>"News" and click on "Add here" as shown in the attached screenshot.
Any Supported release.