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Alerts are not showing on business services - Support and Troubleshooting
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  • Alerts are not showing on business services
KB0714356

Alerts are not showing on business services


632 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


Alerts and CI severities are not getting displayed on business services even though there are warning/critical alerts for the CIs.

Release


All Versions.

Cause


Impact of alerts on business service CIs will be calculated with rules listed in em_impact_rule table. This table was empty.

Resolution


Populate em_impact_rule table with OOB data.

Attached is the xml file which contains em impact rules from Kingston version. You can use import xml option to import the data.

Additional Information


Export and import XML files

 


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Attachments

Attachments

  • em_impact_rule.png

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