Symptoms
Alerts and CI severities are not getting displayed on business services even though there are warning/critical alerts for the CIs.
Release
All Versions.
Cause
Impact of alerts on business service CIs will be calculated with rules listed in em_impact_rule table. This table was empty.
Resolution
Populate em_impact_rule table with OOB data.
Attached is the xml file which contains em impact rules from Kingston version. You can use import xml option to import the data.
Additional Information