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Service Portal - In the Form widget, saving record does not capture unposted comment or work note left in the ticket-conversation input - Known Error
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  • Service Portal - In the Form widget, saving record does not capture unposted comment or work note left in the ticket-conversation input
KB0714314

Service Portal - In the Form widget, saving record does not capture unposted comment or work note left in the ticket-conversation input


754 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Build information: Kingston patch 3

Steps to Reproduce

It's simiar to PRB753458

1. Go to any form in SP, such as:
https://demonightlykingston.service-now.com/sp?id=form&table=incident&sys_id=46f4f4dfa9fe198100063e60278f76ec

2. Type something in either comments or worknotes and click Save.
Noticed that it works firs time but if you type something again, nothing gets saved, however if you click Post, the form gets updated.

The issue does not seem to occur on JP8

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

 


Related Problem: PRB1261069

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