19 views

Description

The user preference to set the default search category in a list is not honored in List v3.
In List v2, setting the 'db.order' user preference would not only affect which column the list was default sorted on, but also what the default search category on that list would be.

e.g. incident.db.order
value: name
system:true
user: [blank]

This would set the default search category on the incident list to Name.
In List v3 this only affects the sort column.

Steps to Reproduce

With List v3 active
 
1. User Preferences 
2. Create New
3. Name: incident.db.order
4. System: true
5. User: [leave blank]
6. Value: sys_updated_on
6. Log out and log back in.
7. open incident.list
 
Expected behavior
You should be able to see the list sorted on 'Updated' and also the default search category at the top of the list should be 'Updated'
 
Actual behavior
The list will be sorted on 'Updated', but the default search category will be unaffected by this user preference.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

 


Related Problem: PRB724481

Seen In

Helsinki Patch 3 Hot Fix 4
Helsinki Patch 5

Intended Fix Version

Kingston Patch 11

Fixed In

London

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-10-22 14:20:41
Published:2018-10-11