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Description

Empty message bubble is displayed when "Top selection message" is cleared

Steps to Reproduce

  1. Activate Glide Virtual Agent (com.glide.cs.chatbot)
  2. Go to Collaboration > Virtual Agent > General Settings
  3. Clear "Top selection message" and Save
  4. If needed, configure service portal to include Virtual Agent
    https://hi.service-now.com/kb_view.do?sys_kb_id=c99a3db2db5027c4d3c92926ca961939
  5. Go to <instance-name>/sp
  6. Click on newly-added Chat button to open a new conversation

    Expected behavior: only Welcome message should be visible
    Actual behavior: Welcome message and an empty message bubble is visible [empty bubble.png]

Workaround

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Related Problem: PRB1308556

Seen In

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Intended Fix Version

Madrid

Safe Harbor Statement

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Associated Community Threads

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Article Information

Last Updated:2018-11-01 11:15:25
Published:2018-10-12