If the [pa_indicator_breakdowns] table is populated with invalid indicator-breakdown relationship links (with the indicator or the breakdown fields empty), the PA Indicator REST API will return an invalid response. 


Steps to Reproduce

1. Navigate to System Maintenance >  Scripts Background
2. Execute the following script:
var gr = new GlideRecord('pa_indicator_breakdowns');
gr.setValue('indicator', '<some indicator id>');
3.  From the REST API explorer, execute the PA Indicator REST GET API api/now/pa/indicators/<indicator id>


This issue was fixed since Kingston Patch 10. Please review the Fixed In section to determine the latest available patch your instance can be upgraded to.

As a workaround on earlier versions, delete the invalid records, then the widget should refresh with no error. Also make sure that there are no duplicate indicator-breakdown relationships. If the instance is domain-separated, do not delete duplicates, but check with SN support.


Related Problem: PRB1293827

Seen In

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Intended Fix Version


Fixed In

Kingston Patch 10
London Patch 2

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Article Information

Last Updated:2018-10-12 02:45:21