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Description

When clicking on 'Show email details' in an Email Activity, the email content is normally opened within the same Activity. If 'Sent/Received Emails' is unchecked and re-checked, when clicking on 'Show email details' again, the email content will be opened in a new page.

 

Steps to Reproduce

 

  1. Log in an early Kingston or London instance.
  2. Configure the email and create an Activity in an Incident with Email content.
  3. Open an Incident that contains an Email Activity.
  4. Click on 'Show email details'. Observe the content is opened within the same Activity.
  5. Uncheck 'Sent/Received Emails' on the Filter.
  6. Check 'Sent/Received Emails' again on the Filter.
  7. Click on 'Show email details' again. Observe the content of the email is opened in a new page instead.

Workaround

There is no workaround applicable. Please review the Fixed In section to determine the latest available patch your instance can be upgraded to.

 


Related Problem: PRB1158420

Seen In

Kingston

Intended Fix Version

Kingston Patch 10
Madrid

Fixed In

London Patch 2

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-10-11 03:12:46
Published:2018-10-11