LogTransactionMonitor will attempt to log REST transactions (even though they have already been logged) if the transaction deletes a record in a table where deletes are audited.

com.glide.db.GlideSQLException: FAILED TRYING TO EXECUTE ON CONNECTION 11: INSERT INTO syslog_transaction0000
Unique Key violation detected by database (Duplicate entry '04cefb3387a113002ae97e2526cb0b7b' for key 'PRIMARY')

Steps to Reproduce

Import the attached UI Action
Execute it from an incident in Workspace or directoy through the REST API (/api/now/ui/ui_action/242ebf3387a113002ae97e2526cb0bab)
Notice the SQL Exception


The errors can be ignored for now as they do not cause any issue to the functionality. This issue is fixed in Madrid

Related Problem: PRB1273339

Seen In

There is no data to report.

Intended Fix Version


Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-10-23 06:54:27