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Description

LogTransactionMonitor will attempt to log REST transactions (even though they have already been logged) if the transaction deletes a record in a table where deletes are audited.

com.glide.db.GlideSQLException: FAILED TRYING TO EXECUTE ON CONNECTION 11: INSERT INTO syslog_transaction0000
...
Unique Key violation detected by database (Duplicate entry '04cefb3387a113002ae97e2526cb0b7b' for key 'PRIMARY')

Steps to Reproduce

Import the attached UI Action
Execute it from an incident in Workspace or directoy through the REST API (/api/now/ui/ui_action/242ebf3387a113002ae97e2526cb0bab)
Notice the SQL Exception

Workaround

The errors can be ignored for now as they do not cause any issue to the functionality. This issue is fixed in Madrid


Related Problem: PRB1273339

Seen In

There is no data to report.

Intended Fix Version

Madrid

Safe Harbor Statement

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Associated Community Threads

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Article Information

Last Updated:2018-10-23 06:54:27
Published:2018-10-11