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Symptoms


Incidents are still active after cancelling.

Release


Kingston Patch 6

Cause


Canceled state is customized and does not match IncidentStateSNC script include.

Resolution


Use the out of box IncidentStateSNC script include. This is read only, so reinstalling the Incident Management - Core plugin fixes the issue.

 

Article Information

Last Updated:2018-10-08 13:13:31
Published:2018-10-08