Build info: Jakarta patch 9b

Service Portal: after manually entering a different date format from the user's date format, auto-correction will set the date to today's date

Steps to Reproduce

1. Add variable type date to Apple iPad 3

2. Navigate to Applie iPad 3 on Service Portal.

3. Type into the date variable 18/8/8 and defocus (click somewhere else on the screen). The date is modified to appear as "2018-08-08".

4. Click Submit.

5. Navigate to the new REQ and then the contained RITM.

Expected bahavior: Date is shown as "2018-08-08"

Actual bahavior: Date is shown as "2018-08-06" (see the screenshot)


After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support.


Related Problem: PRB1297443

Seen In

There is no data to report.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:40:12