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Description


The Variable Editor is not Visible in the Self-service view.

Steps to Reproduce


  1. Log into the Instance
  2. Write "FSC" in the navigation pane > All
  3. Open any request with type "Commercial Credit / Debit Note Request"
  4. In the form view, the variable editor is not showing even if it is added to the form view.

Cause


This issue to due to the "Type" field of the UI Formatter which is set to "Component" instead of "Formatter"

Name: Financial Services Europ Variable Editor 

 

Resolution


  1. Change the Type field from Component to Formatter for the mentioned formatter.
  2. Remove the UI Formatter from the form (since the previously added UI formatter on the form's type stayed as "Component")
  3. Add the UI Formatter back to the form. 
  4. Perform a cache flush by browsing to /cache.do 

 

Article Information

Last Updated:2018-10-18 01:54:59
Published:2018-10-17