Symptoms
Branding editor for Service Portal does not show "Tag Line and Background" section in the left pane.
Release
All Supported
Environment
Service Portal Branding Editor
Cause
Portal record is missing "Quick start config" code
Resolution
Add the below code to the "Quick start config" field in the portal record.
[{
"tagline": {
"table" : "sp_instance",
"sys_id" : "34fe3d96cb20020000f8d856634c9cf4",
"field" : "title"
},
"hero_background": {
"table" : "sp_container",
"sys_id" : "be98a8d2cb20020000f8d856634c9c63",
"field" : "background_image"
}
}]