Issue
In the Service Portal Branding Editor, the Tag Line and Background section does not appear in the left pane.
Release
All supported releases
Cause
The portal record is missing the Quick start config code.
Resolution
To fix this, in the Quick start config field in the portal record, add the following code:
[{
"tagline": {
"table" : "sp_instance",
"sys_id" : "34fe3d96cb20020000f8d856634c9cf4",
"field" : "title"
},
"hero_background": {
"table" : "sp_container",
"sys_id" : "be98a8d2cb20020000f8d856634c9c63",
"field" : "background_image"
}
}]
The Tag Line and Background section now displays as shown in the following image.
