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Symptoms


Branding editor for Service Portal does not show "Tag Line and Background" section in the left pane.

Release


All Supported

Environment


Service Portal Branding Editor

Cause


Portal record is missing "Quick start config" code

Resolution


Add the below code to the "Quick start config" field in the portal record.

 

[{
"tagline": {
"table" : "sp_instance",
"sys_id" : "34fe3d96cb20020000f8d856634c9cf4",
"field" : "title"
},
"hero_background": {
"table" : "sp_container",
"sys_id" : "be98a8d2cb20020000f8d856634c9c63",
"field" : "background_image"
}
}]
 
 

 

Article Information

Last Updated:2018-10-01 12:08:09
Published:2018-10-01