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Description

It is not possible to create a guided tour with Service portal in early London. When trying to open the guided tour record which is based on service portal, the operation fails with the message "gtd_portal_title should ends with delimiter;". 

 

Steps to Reproduce

 

1. Log in to any out of the box London instance

2. Navigate to Embedded Help > Guided Tour Designer > Create Tour

3. Fill in the fields as below:

  • Name: Demo
  • Tour Type: Service Portal
  • Portal: <Select the portal>
  • Starting Page: <Select the page>

4. Click on the Create button

Observe the error message:

"gtd_portal_title should ends with delimiter ;"

 

Workaround

This issue has been fixed in London Patch 2. Please review the Fixed In section to determine the latest available patch your instance can be upgraded to.

 


Related Problem: PRB1300368

Seen In

There is no data to report.

Intended Fix Version

London Patch 2
London Patch 3
Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2018-10-18 15:20:28
Published:2018-10-11