It is not possible to create a guided tour with Service portal in early London. When trying to open the guided tour record which is based on service portal, the operation fails with the message "gtd_portal_title should ends with delimiter;". 


Steps to Reproduce


1. Log in to any out of the box London instance

2. Navigate to Embedded Help > Guided Tour Designer > Create Tour

3. Fill in the fields as below:

  • Name: Demo
  • Tour Type: Service Portal
  • Portal: <Select the portal>
  • Starting Page: <Select the page>

4. Click on the Create button

Observe the error message:

"gtd_portal_title should ends with delimiter ;"



This issue has been fixed in London Patch 2. Please review the Fixed In section to determine the latest available patch your instance can be upgraded to.


Related Problem: PRB1300368

Seen In

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Intended Fix Version


Fixed In

London Patch 2
London Patch 3

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Associated Community Threads

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Article Information

Last Updated:2019-01-08 17:06:56