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Symptoms


Certain users (normally non-itil) are unable to see certain columns on auto-complete for reference fields.

An example would be the email column for a reference field that references sys_user:

 

ITIL users would be seeing the column on auto-complete:

 

Versus non-itil users who aren't able to see it:

Release


All releases

Cause


The user is failing read access to the particular column(s) that he/she is unable to see on auto-complete.

Resolution


Check the corresponding field level read ACLs on the field(s) that the users can't see and make proper modifications to allow them access.

Additional Information


Auto-complete for reference fields

Access control list (ACL) rules

Article Information

Last Updated:2018-09-28 11:18:43
Published:2018-09-28