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Non-admin users are not able to see articles in the Knowledge Homepage - Support and Troubleshooting
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  • Non-admin users are not able to see articles in the Knowledge Homepage
KB0713758

Non-admin users are not able to see articles in the Knowledge Homepage


294 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Non-admin users are not able to see articles in the Knowledge Homepage.

When opening a knowledge base from the Knowledge homepage, the loading icon is shown on the content list but no articles are loaded.

An error is displayed on the browser's console:

TypeError: Cannot read property 'replace' of undefined

Release

Kingston Patch 6

Cause

The angular processor that handles the contextual search on the knowledge base, ContextSearchService, has an execute ACL that is filtering the users to specific roles. This ACL is bypassed for admin users that is why also admin users can see it. 

Resolution

Add the necessary roles on the angular processors ACLs.


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