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Approval - User being set to "No Longer Required" automatically after insert - Support and Troubleshooting
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KB0713755

Approval - User being set to "No Longer Required" automatically after insert


4714 Views Last updated : Sep 21, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


 Approval - User being set to "No Longer Required" automatically after insert

Release


Kingston Patch 7

Cause


Custom record's state is set to a value of 3 which is Out of the box closed state. This sets the active == false for the record and triggers Business Rule  (Moot Approvals Upon Cancellation) that sets approver to No Longer Required.

Resolution


1. Modify close states in Script Include or define as attribute in the dictionary. 
2. Revert Business Rule 'mark closed' to OOB version

 

Additional Information


 
https://docs.servicenow.com/csh?topicname=c_TaskStateUtil.html&version=latest 
 
https://docs.servicenow.com/csh?topicname=c_TaskActiveStateMgmtBusRule.html&version=latest 

 


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