31 views

Symptoms


The message popup created from either a widget or a client script calling addMessage, addInfoMessage, or addErrorMessage is staying up for some users or in some isntances but is disapering after a few seconds for other users or in different instances.

Release


ALL

 

Cause 


InfoMessages should disappear after a few seconds by default, but if you have Accessibility enabled, which is a user preference, then we do not make the message popup disappear until the X is clicked. 

In London, a system property has been added to configure the message timeout. The property is "glide.service-portal.notification_timeout.seconds" and you can set this to 0 to have the popup not timeout unless the X is clicked.

Resolution


Turn off accessibility mode under the general settings for that user and the popup will disappear as expected.

Additional Information 


In London, a system property has been added to configure the message timeout. The property is "glide.service-portal.notification_timeout.seconds" and you can set this to 0 to have the popup not timeout unless the X is clicked.

Article Information

Last Updated:2018-09-27 05:56:44
Published:2018-09-27