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Symptoms


"Knowledge homepage" is not displayed for some users.

Cause


System property ‘glide.knowman.show_home_if_one_kb’ is false

Resolution


Setting this system property ‘glide.knowman.show_home_if_one_kb’ to true resolves the issue.

Additional Information


User should have access to read knowledge base more than one to get the knowledge homepage view. This is default OOTB functionality and that’s the reason we do have this system property ‘‘glide.knowman.show_home_if_one_kb’’ set as False.

 

Please check below documentation to get more information about the knowledge properties

https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeProperties.html#r_KnowledgeHomepageProperties

 

Article Information

Last Updated:2018-10-09 23:14:58
Published:2018-09-27